Job Role | General Manager

The Role

Our General Manager will play a vital role in leading the team and ensuring excellent guest experiences across our 200 year old Manse House, steadings, shepherds hut, walled cottage and shop. You'll have a keen eye for detail, can deliver excellent guest experience, have a willingness to exceed our guests' expectations and will be a real ambassador for Inchnadamph Explorer's Lodge.
 
This is a hands-on operational role where you'll lead a small team across a diverse range of "explorers" who are our guests at the lodge. These include walkers, mountaineers, cyclists, NC500 road trippers, geologists, and university and school groups. You'll ensure that each guest receives authentic hospitality that matches the spectacular surroundings.

Key Responsibilities

• Leading day-to-day operations of the lodge

• Managing and developing a small team of 4, fostering a positive and productive work environment

• Overseeing housekeeping, reception, and all lodge operations

• Managing bookings, guest enquiries, and group coordination

• Ensuring high standards of cleanliness, safety, and maintenance throughout the property

• Developing our food service operations and innovating our food offer to our guests and customers

• Managing budgets, monitoring performance and pace, and reporting to ownership

• Building relationships with local businesses, tour operators, and community organisations

• Identifying and maximising on opportunities such as winter occupancy, food offer and retail shop

• Handling guest feedback and continuously improving service standards

About You

You are a hardworking, forward-thinking individual who can work under your own initiative and be a key player in our business. You'll need to have:

• Proven experience in hospitality management, ideally in boutique, outdoor, or adventure tourism settings

• A combination of operational expertise across housekeeping, front of house, and general management

• Strong leadership skills with the ability to inspire and develop a small team

• Extraordinary high standards and a genuine passion for delivering authentic hospitality

• Tech savvy – our guest and employee experience is supported by our tech-stack including Mews, Lightspeed, Rota-1 and HubSpot

• Excellent organisational skills and the ability to manage multiple priorities

• Financial acumen with experience managing budgets and controlling costs

• A shared interest in outdoor pursuits and an understanding of our guests' motivations

• The ability to work flexibly, including weekends and bank holidays as required

What We Offer